Frequently Asked Questions

Archive 2025-2026

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These health management tools and resources can help you stay well and protect your health

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Spring/Summer 2026 Enrollment Periods:

All Students: 10/14/2025 - 01/26/2026

Summer (New Nursing Students): 05/01/2026 - 06/06/2026

Online Enrollment

Students with a Qualifying Life Event

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Spring/Summer 2026 Waiver Periods:

 

All Students - 10/14/2025 - 01/26/2026

Summer (New Nursing Students) - 05/01/2026 - 06/06/2026

Domestic Students:  WAIVER CRITERIA BELOW

All TTU Health Sciences Center El Paso students are required to maintain insurance coverage and must be enrolled in the Plan, unless comparable coverage is submitted online at ttuhscep.myahpcare.com/waiver each semester.

The University has established the below requirements for students who request to waive the student health insurance plan due to alternate health insurance.

Alternate Health Insurance Requirements:

To obtain an approved waiver request, your alternate health coverage must meet or exceed the requirements as set forth below and AHP must receive the waiver request by the waiver deadline listed for your school (see specific deadlines above).

  1. Medical coverage must be currently active; and
  2. Medical coverage must be ACA Compliant.
    1. Examples of approvable plan types are below:
      1. Employer-provided health insurance plans
      2. Marketplace Plans (Bronze, Silver, Gold, Platinum)
      3. Medicaid/Medicare Plans

Please note-- travel plans, short term plans, limited benefit/indemnity plans, healthcare sharing plans, or any plans that require you to pay for treatment yourself and then apply for reimbursement do NOT meet Texas Tech University HSC El Paso’s alternate health insurance requirements. Requests to waive with these plans will be denied.

If your alternate coverage meets the above minimum requirements; acquire the following scanned document to submit a waiver request:

  1. The front and back of your insurance card.

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Dental & Vision Options

Online Enrollment Periods

Spring/Summer 2026 Enrollment Periods:

 

All Students: 10/14/2025 - 01/10/2026

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Providers Call
1 (855) 267-0214
Dental Customer Service
1 (844) 684-2255
EyeMed Customer Service
1 (800) 581-0368
24/7 Nurseline

BCBSTX Internet Help Desk

If you have any questions about Blue Access for Members, please call the Internet Help Desk.
The Internet Help Desk is available 24 hours a day, 7 days a week.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected